Refund policy

Terms and Conditions of Returns or Exchanges:

• Return Window: Products must be returned within 7 days of delivery.
• Condition: Items should be unused, unaltered, and with tags still attached.
• Damaged or Incorrect Items: For damaged or incorrect items, WhatsApp us with an image within 24 hours of delivery.
• Sale Items: Items purchased on sale cannot be exchanged.

Steps to follow for exchange or repair:

• Initiate Request: WhatsApp us with your order details within 7 days of delivery for any exchange or repair.
• Faulty or Incorrect Items: For faulty or incorrect items, WhatsApp us with an image within 24 hours of delivery.
• Processing: We will guide you on the next steps for returning, exchanging, or repairing your product.

Received an Incorrect item or parcel:

• Contact Us: WhatsApp us immediately with your order details and an image of the incorrect item.
• Resolution: We will verify the issue and arrange for the correct item to be sent or resolve the error according to our policy or get a full refund