Orders are accepted 24/7, but customer service is only available from 10:00 am to 6:00 pm from Monday to Friday, and on Saturday it is from 10 A.M. to 1 P.M.

Within two working days of placing an order with one of our approved carriers, all orders will be produced and shipped. Within 4-6 working days of the order, we anticipate that you will receive the ordered item.

We will not be able to ship any orders on Sundays or public holidays.

Shipments can be a few days late with a high volume of orders. Please give the delivery process more time. We will notify you by phone, email, or SMS if there is a material delay in shipping your order. The following points are considered for calculating the estimated delivery time:

Order Processing:

This is how long it takes us to have your order ready for shipping. This usually takes 1-2 days, though some orders might ship in 4–5 hours, while others might take up to 2.

Transit Time:

The time it takes for your order to travel from our distribution center to the neighborhood delivery service where you are located.

How to track the order?

A tracking number will be shared with you through e-mail and SMS. You can track your order from the given tracking number. For further assistance, you can connect to support@cozywalks.com

Do you charge additional shipping charges?

No, there aren't any additional delivery expenses associated with shipping at the moment. You can read the details during checkout if we decide to charge for delivery in the future.

What is the standard delivery time?

It will take 1-6 working days to reach your order based on your location.

Is the Cash On Delivery option available?

Yes, We offer free Cash On Delivery.